Tag Archives: IT rules

Information Technology….According to Kris

Philosophy

  • Technology is not there for IT’s sake….it’s there to support the business
  • In any IT decision, provide 3 options and the cost/benefit of each.  Let the business decide
  • High quality customer service is MANDATORY from IT at all times
  • Use the right tool for the right job.  ALWAYS.
  • Making a mistake is better than not making a decision
  • In making a mistake, fix it, move on and don’t do it again
  • It’s okay to change your mind.  Revisit and re-assess often
  • Have a strategy
  • Always have a plan….short term, long term and always, ALWAYS have a plan B!
  • Study your user community; how much do they know, how do they work, how do they learn, how do they communicate
  • Like it or not, you’re in sales
  • Roll up your sleeves and get dirty when necessary
  • Wear a lot of hats
  • IT requires more creativity than you think
  • The devil is in the details

People

  • Put 100% trust in your staff and  hire very carefully
  • You can teach people technology, but you can’t teach them to have a good attitude and work ethic (well at least I can’t)
  • Require and cultivate a “right hand man” or a trusted “go to” person from your team.  This person can do everything you can do (in most cases better)
  • Multiple brains are always better than a  single brain
  • If there is a mistake made, it’s my responsibility, if there’s a job well done, it was the team
  • Put a good organizational structure in place where everyone has a backup and everyone has a growth path
  • Believe in a matrix organization….everyone is cross trained and everyone has a back-up (DON’T use matrix style as an excuse for a bad organizational structure)
  • Problem solving is a key skill in the IT department and the organization.  It’s IT’s job to teach these skills to the organization
  • Don’t expect anyone to do anything you wouldn’t do
  • Sometimes qualified expertise will get paid more than you do.  Deal with it.
  • IT people work 24×7.  Deal with that too.

Environment

  • It’s nice to have the biggest and best technology, but it’s not a requirement to be successful
  • Cost IS an object!
  • Pretty is nice….but functional is better
  • Buy vs. build is an analysis process that HAS to be done.  Assuming one or the other is wrong
  • Outsourcing is a viable strategy and needs to be applied wherever possible and appropriate
  • Vendor management is critical.  Create partnerships, not vendor/supplier relationships
  • Negotiate hard but do not squeeze every last dime out of deal.  Both sides have to have benefit from the relationship
  • Centralize IT management and systems control (can you say “control freak”?)
  • Don’t go anywhere without a white board (or two)
  • Establish and follow hardware and software standards
  • Have easy to follow request procedures for your users
  • IT is responsible for anything with a power cord
  • Use AUTOMATION wherever possible and reasonable
  • In a vendor relationship, the system may belong to the vendor but the data always (ALWAYS) belongs to the customer

Communications

  • Over communicate with your clients and user community
  • Study your users and communicate the way they want you to
  • Training and teaching people how to help themselves is a value in any organization (particularly when it comes to IT)
  • Companies require collaborative tools that allow them to work from wherever they are
  • Be accessible and provide escalations for technical issues

Data

  • ALL companies should have a master data warehouse or data repository.  You can’t run a business without it.  This is a HUGE priority!
  • Data should be EASILY accessible by all groups and divisions within an organization…not just IT
  • Data should be protected with all the appropriate business rules, security and strategies
  • Data grows with the organization….data management can start small but there must be a strategy in place to handle it as it grows
  • Robust Integration and data management is CRITICAL.  Dedicated resources need to be assigned to manage both.
  • STRONGLY believe in data warehousing, business intelligence and/or decision support

Technology

  • I believe Microsoft is a successful standard for business software
  • Open source is appropriate for some applications, use the right tool for the job
  • Systems integrations, systems auditing and reconciliation are key priorities in any transaction oriented business
  • Technology should be a corresponding size and scale for the business size and scale
  • Have a collaboration server and central document library with check in and check out
  • Always get the maintenance agreement
  • Always read the book
  • Someone has solved the same problem you have already.  Don’t recreate the wheel
  • Keep up

Policy and Procedures

  • Put IT Governance in place.  Make it efficient.  Make it understandable
  • I believe in correctly licensing all software
  • Security should be appropriate to the organization and not overwhelming
  • Contracts are there for a reason
  • Stay up to date with regulatory compliance
Advertisements